![]() Check RDP securityįirst, check to see whether the network security group for RDP port 3389 is unsecured (open). For more information, see Snapshot a disk. Before you begin, take a snapshot of the OS disk of the affected VM as a backup. To troubleshoot this issue, complete the steps in the following sections. The certificate is corrupted or expired.The local RSA encryption keys can't be accessed.The virtual machine might have been attacked.This issue might occur for the following reasons: If the problem continues, contact the owner of the remote computer or your network administrator This computer can't be connected to the remote computer.The connection gets stuck on the Configuring Remote section, or you receive the following error message: You can't connect to an Azure VM by using the remote desktop protocol (RDP). This article describes an error that you may experience when you try to connect to a virtual machine (VM) in Microsoft Azure.
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